Pikeville College - Streaming Media - Troubleshooting

Pikeville College streaming media troubleshooting tips.

 
 

Streaming Media Troubleshooting Tips

Having difficulty viewing streaming media? Try reviewing these troubleshooting tips.

Error message: “Windows Media Player cannot perform the requested action at this time.”

Please review this Microsoft® Windows Media Knowledge Center document for troubleshooting advice.

Please note that the Pikeville College streaming media service does not utilize a proxy server. If you are having proxy server related issues, please check your Media Player settings or check with your Internet Service Provider.

Error message: “Windows Media Player cannot play the file because the specified protocol is not supported. If you typed a URL in the Open URL dialog box, try using a different transport protocol (for example, "http:" or "rtsp:").”

Please review this Microsoft® Windows Media Knowledge Center document for troubleshooting advice.

Please note that the Pikeville College streaming media service utilizes the mms protocol.

Error message: “Windows Media Player cannot play the file because a network error occurred. The server might not be available. Verify that you are connected to the network and that your proxy settings are correct.”

Please review this Microsoft® Windows Media Knowledge Center document for troubleshooting advice.

Please note that the Pikeville College streaming media service does not utilize a proxy server. If you are having proxy server related issues, please check your Media Player settings or check with your Internet Service Provider.

Error message: “Windows Media Player cannot play the file.”

Please review this Microsoft® Windows Media Knowledge Center document for troubleshooting advice.

Error message: “The server name may not be correct, the server might not be available, or your proxy settings may not be correct.”

Try manually setting Media Player’s bandwidth. To do this:

  1. In Media Player select ‘Tools’ and then select ‘Options...’
  2. Click on the ‘Performance’ tab
  3. Under ‘Connection speed’ click the radio button next to ‘Choose connection speed:’
  4. Select a connection speed in the drop-down list and click ‘OK’
  5. Experiment with various speeds until you are able to get the highest desired connection to the streaming media that your Internet connection will support.

Please note that the Pikeville College streaming media service does not utilize a proxy server. If you are having proxy server related issues, please check your Media Player settings or check with your Internet Service Provider.